Ordering FAQ

What information is needed to place an order?

We need the following Information to place an order includes: Name of institution and contact, telephone number, shipping and billing address, product description, catalog number, product quantity and size, and the method of payment (purchase order number or credit card number).

How do I redeem a promotional code?

To redeem a promotional code, please enter the code in the Special Instructions box if ordering online.

Do prices include sales tax?

No, all prices, listed in our catalogues and on our website, are excluding sales tax. Sales tax will be added to the amount due at the time of order shipment.

What is a “Purchase Order Number”?

A purchase order (PO) number is an alphanumeric code issued by a buyer to a seller indicating quantities and agreed prices for requested products or services.

What are Euzlab Terms and Conditions?

When submitting an order on this site, you are agreeing to these Terms and Conditions.

How do I request a quote?

You can request a quotation by filling online a quotation form, or contacting our customer services team either by Email: info@euzlab.com or by Phone: (909)757-6585.

How can I track my order online?

Euzlab orders can be tracked online. In order to do this you will need to register your details and set up a profile on our website: My account

What is a “Back Order”?

In rare cases, inventory may be depleted. Affected customers’ order will be shipped as soon as the products become available.

How do I cancel an order?

To cancel an order that have not be shipped, please email us. For orders that have already shipped, a restocking fee of 25% of the product(s) list price will be assessed.